At Zylcdshop.com,our goal is to provide you with the best shipping options, no matter where you are. Our mission every day is to deliver to customers across the United States and make sure that you deserve the highest quality levels of responsiveness at any time. We ship products from our warehouses in USA.

Once an order has been submitted, you will be provided order status and shipping information and receive the tracking number (via email) once your order has been shipped.

Shipping Charges

We offer free shipping on all orders in the United States.

Order Acceptance & Pricing

Please note that there are cases when an order cannot be processed for various reasons. The Site (zylcdshop) reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order. In order to avoid any fraud with credit or debit cards, we reserve the right to obtain validation of your payment details before providing you with the product and to verify the personal information you shared with us. This verification can take the shape of an identity, place of residence or banking information check. We reserve the right to proceed to direct cancellation of an order for which we suspect a risk of fraudulent use of credit or debit card. We are determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the website. As such, we reserve the right to refuse or cancel any order. In the event that an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.

Every effort is made to dispatch your order as soon as possible. All orders are processed after placing the order.

Handling, Transit, and Order Cut-off Time

Handling time: 1-2 Days (Monday to Friday)

Transit time:  14-15 Days ( Monday to Friday)

Cut Off Time- 5.00 PM 

Our cut-off time for daily processing orders is 5.00 pm, so if you order after 5.00 pm, the order will be processed the following day.

Time zone: (GMT-07:00) Mountain Standard Time (Denver)

What happens after I place an order?

You'll receive a confirmation email from us after your order is placed, containing your order number and your order receipt. 

Please check your spam folder for the confirmation email if you don't see it in your inbox.

If you don't receive a confirmation email, please email us at service@zylcdshop.com with the subject line "Order Confirmation Not Received" and someone from our team will get in touch with you.

We will reach out to you separately for items of a custom nature to ensure the proper customizations are applied. These items will only be processed and shipped out after we receive the customizations.

How do I check the status of my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on the order tracking page.

Lost or Damaged Packages:

• In the event that a package is lost or damaged during shipping, please contact us immediately.

• We will work with the shipping carrier to file a claim and provide a resolution to the issue.   

Undeliverable Packages:

• If a package is returned to us as undeliverable, we will reach out to you to verify your shipping address.

• If the package cannot be delivered, we will issue a refund for the purchase price of the item(s) less the original shipping charges.

Customs, Duties, and Taxes:

• The prices displayed on our site are tax-included.

Order Cancellation:

• We process orders quickly, but if you need to make changes or cancel your order, please contact us within 24 hours.

Change Of Delivery Address: 

• We cannot change the delivery address when it is in transit.
  Please contact us to change the delivery address to your order within 24 hours of placing the order.

Returns Policy:

• Our Return&Refund policy provides detailed information about options and procedures for returning your order.

For any shipping related inquiries or concerns, please contact us at

CONTACT INFORMATION

Address: Room 1206, Building 8, Hengda Fashion Huigu Building, beside Fulong Road, Shanghenglang Community, Dalang Street, Longhua District, Shenzhen City,Guangdong province,china.

Contact Form: Contact
Phone: +8618682313413
Business Hours: Monday - Saturday: 9:00 AM to 6:00 PM