Here are some of the most frequent questions you might have. If you do not see your or want to speak to us directly click here to send an e-mail to our team, we will answer shortly.

The Order

• Can I change the shipping address for my order?

• We will be happy to change the shipping address for you order! Please email our Customer Care team by clicking HERE with your order number and the updated address ASAP, as we are only able to make changes to your order if it has not yet entered the packing process. Please note that changes to your order may be limited during periods of high order volume, including launches and promotions.

• Can I change the email address to my order?

• Yes! Please email our Customer Care team by clicking HERE with your order number, original email address, and the updated email address so that we may make the changes for you. Once your email address has been updated, we can resend your order confirmation and/or shipping confirmation emails to the updated address. :)

• Can I modify my order after I’ve placed it?

• No, unfortunately we cannot modify orders once they have been placed. All sales are final. So sorry for any inconvenience!

• I received a package, but it wasn’t my order.

• We’re so sorry for the mix up with your order! Please email our Customer Care team with your order number and a picture of the products you did receive. Please note that all order issues must be reported within 30 days of delivery.

Shipping and Returns

• Can I return my purchase?

• We support returns within 30 days, but to meet certain conditions, specific requirements and Refund process please refer to our Refund policy

• When will I receive my purchase?

• We usually ship your purchasewithin 1-3 days from the moment you order. The shipping time will depend on the shipping carrier you choose at checkout.

Payments, Promos & Gift Vouchers

• How can I pay for my order?

• We accept PayPal.

• Do discount codes expire?

• While some things last forever, our discount codes do not. All discount codes will come with an expiration date at the time that they are issued, so that you can plan your shopping date accordingly! Please keep in mind that discount codes cannot be combined with any other offers that may be live on our site at the time that your order is placed.