G238HCJ-LH1WithADBoard   23.8"  lcd   display  module  for   INNOLUX

At Zylcdshop.com, we care about your satisfaction. If for any reason you are not fully happy with your purchase delivered to Singapore, we offer a hassle-free 7-day return policy.

1. Return Eligibility:

• Return Window: Items can be returned within 7 calendar days of receiving your order.

• Condition: Items must be unused, undamaged, and in their original packaging with all tags, accessories, and documentation intact.

• Free Returns: We cover return shipping costs for eligible returns from Singapore.

2. Items Not Eligible for Return:

• Items that show signs of use, wear, or damage not due to manufacturing defects.

• Items returned without original packaging or missing accessories.

• Any item returned more than 7 days after delivery.

3. Return Instructions:

Step 1: Contact Us
Email: service@zylcdshop.com or call +86 186 8231 3413 to initiate your return. Provide:

• Your order number

• Reason for the return

• Photos (if product is defective or damaged)

Step 2: Pack the Item
Repack the item securely in its original packaging. Include all items, manuals, accessories, and documents.

Step 3: Return Shipping Label

• For defective or wrong items: We will include a prepaid return label in the original package or send it via email.

• For customer remorse (e.g., changed mind): We will still provide a free return label for returns from Singapore.

4. Return Method:

• Returns must be shipped by mail using the courier service instructed in our return email.

5. Refund Process:

• Inspection: After we receive your returned item, we will inspect it within 1–2 business days.

• Refund Timeframe: If approved, a refund will be issued to your original payment method within 3 business days. Processing time may vary depending on your bank or payment provider.

6. Exchanges:

We do not offer direct product exchanges. If you'd like a different item, we recommend returning the original and placing a new order.

7. Contact for Return & Refund Queries:

Email: service@zylcdshop.com
Phone: +86 186 8231 3413
Contact Form: Contact
Business Address:
Room 1206, Building 8, Hengda Fashion Huigu Building,
Beside Fulong Road, Shanghenglang Community,
Dalang Street, Longhua District, Shenzhen City,
Guangdong Province, China
Customer Service Hours: Monday to Saturday, 9:00 AM – 6:00 PM (GMT+08:00)